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What are the delivery times?
We generally deliver your order within 3 to 5 working days. However, delivery times may vary depending on the carrier, your location and product availability.
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What are the delivery charges?
Delivery costs depend on the size and type of item ordered:
- Standard items: €5.90
- Large items: €19.90
- Bulky items: €49.90
When you proceed to checkout, we automatically calculate the delivery costs based on the products in your basket.
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Can I come and collect the items myself?
Yes, we offer a Click & Collect service.
You can place your order online and collect it directly from our collection point at:
69 Parc d’Activité Capellen, L-8308 Capellen
Our collection point is open Monday to Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to 6:00 pm.
Preparation time: we prepare your order within 1 working day after receiving your payment.
As soon as your order is ready, you will receive an email notification. Please wait for this confirmation before coming to collect your order.
Finally, remember to bring your order confirmation when collecting your purchase.
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What payment methods do you accept?
You can pay for your order using the following payment methods:
- Credit or debit card (Visa, Mastercard)
- Apple Pay
- Google Pay
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Can I modify or cancel my order after confirmation?
Yes, you can change or cancel your order as long as we have not yet shipped it. To do so, please contact our customer service team as soon as possible at hello@kichechef.lu.
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What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us as soon as possible at support@kichechef.lu. We will arrange an exchange or refund.
We can then arrange an exchange or issue a refund.
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Can I return an item?
Yes, you have 14 days after receiving your order to return an item.
To exercise your right of return, you must complete the form available on our website before the end of this period.
You are responsible for the return costs. However, for bulky items, Kichechef can arrange collection from your home for €190 including VAT.
You must return the product in perfect condition, complete and in its original packaging. We cannot refund products that are damaged, incomplete or used.
After receiving your return, we inspect the product before issuing your refund.
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Can I obtain an invoice or change my billing information?
Yes. You can find your invoice in your customer account once your order has been confirmed.
In addition, you can change your billing information directly in your “Address Book” or when placing your order.
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Where are you located? Do you have a physical shop?
Yes, you can also visit us at our store located at:
69 Parc d’Activité Capellen, L-8308 Capellen
Our store is open Monday to Friday from 10:00 am to 6:30 pm and Saturday from 9:00 am to 6:00 pm.